At Garena, we strive to ensure a seamless and satisfactory experience for all our users. As the official and trusted store, we are committed to transparency. This policy outlines the conditions under which refunds can be processed for purchases made on our website.

1. General Policy

Due to the digital nature of our products (in-game items and currency), all sales are generally considered final. However, we understand that exceptional circumstances can occur. Refund requests are reviewed on a case-by-case basis and are subject to the terms outlined below.

2. UPI Payments

You are eligible for a full refund under the following conditions:

Your payment was successful, but the purchased item was not delivered to your game account, and the order status is marked as "Failed" in your order history.
In the event of a "Failed" order, any coins used for that purchase will be automatically returned to your coin wallet. If the coins are not returned, please contact us.

3. Redeem Code Purchases

Purchases made using a Redeem Code are typically non-refundable once the code has been submitted and the order is in "Processing" or "Completed" status. This is because the codes are processed through third-party systems. However, if you believe there was a technical error during the redemption process, you may still submit a refund request for review.

4. Non-Refundable Situations

We are unable to provide refunds in the following situations:

You entered the wrong Free Fire Gaming ID during purchase. It is the user's responsibility to ensure the ID is correct.
You have changed your mind after a successful purchase and delivery of the item.
Bans or restrictions on your game account due to violations of Garena's game policies.
Issues related to in-game mechanics or items after successful delivery.

5. How to Request a Refund

All refund requests must be submitted through our official refund request page. Please provide the UTR/Transaction ID or the Redeem Code and a clear reason for the request.

You can access the form here: Refund Request Page.

Our team will review your request and typically respond within 3-5 business days. Approved refunds will be processed back to the original payment method where possible.

Contact Us

If you have any questions about our Refund Policy, please contact us.